OVERVIEW
A member of our management team will visit you and undertake an assessment of your needs. They will carry out a Care Assessment with you to identify what support you may require at home in order to best meet your needs. A copy of this assessment will be provided in your home for your information and reference, along with a Risk Assessment to ensure that work can be undertaken safely in your home. If required, a Moving & Handling Assessment will also be undertaken to identify any equipment and/or handling techniques needed for your care to be provided. This may be undertaken by an Occupational Therapist.
Your Care Plan and Risk Assessment will be formally reviewed every six months to check whether your needs have changed. However, Care Workers will monitor your Care Plan and if they feel your needs have changed, they will let the office know.
If Wiltshire County Council is commissioning your care, this assessment will be in partnership with the Registered Manager.
The Service We Provide
We provide services for the following service users:
- Older people (over 65 years old)
- Adults (over 18 years old)
- Adults with Mental Health Problems
- Adults with Dementia, Alzheimer’s
- Adults with Long Term Illness
- Adults with Learning Difficulties
- Adults with Physical Disabilities
- Adults with Hearing and Eyesight difficulties
- Adults with Terminal Illness
PERSONAL CARE
- Care relating to personal hygiene and toileting
- Assistance with feeding, eating and drinking
- Promotion of continence and assistance with incontinence, including stomas and catheters
- Assistance with mobility and transfers, including help with getting up and going to bed
- Promotion of independence and social functioning, anxiety and behaviour management
- Social care needs assessment and ensuring personal safety
- Encouragement and assistance with cognitive functions
- Administration and monitoring of medication
SOCIAL CARE
Listening and talking to people is regarded as an important part of delivering care. We can assist the client to keep in touch with their friends and relatives, and help with letter writing, also:
- Companionship
- Assistance with planning and shopping
- Sitting service
- Hospital & GP appointments
DOMESTIC CARE
- Assistance with cleaning and housework
- Assistance with laundry and ironing
- Assistance with management of fuel and heating
PROVISION OF MEALS AND DIETARY CARE
- Food preparation at the client’s home
- Assistance with feeding, including PEG feeding
PALLIATIVE CARE
Palliative care is provided by two distinct categories of health and social care professionals: Those providing the day-to-day care to patients and carers in their homes and in hospitals, this is where we are able to assist. We can offer a fully trained carer to care for your loved one at home as part of the care team. Contact the office for more information on this service.
OTHER
However, we are NOT authorised to carry out the following:
- Bowel Evacuation
- Changing Sterile Dressings
- Performing Catheterisation
- Giving Injections
- Cutting Toenails
- Administering Suppositories
- Administering Enemas
- Lifting from Floor (Paramedics must always be called)
- Ear Syringing
NIGHT SERVICE
Please contact the office for more information.
It is the aim of the agency to provide a FLEXIBLE care service, responsive to each service user’s needs, and thus if you cannot find the services you require above then please contact us to discuss additional services we can offer.