Care Matters (Wiltshire) Ltd. is a private domiciliary care agency, providing a vast range of home support services to various ADULT client groups, who wish to remain independently in their own homes.

These clients need practical help and support to assist with daily routines of living at home.

As an agency, we work closely with our clients, advocates and other professionals to provide comprehensive care packages with varying services to meet the needs of each individual. We will provide you with the assistance you need as detailed in your Personal Care Plan. This will be drawn up and agreed with by yourself, following an assessment of your needs from either the Manager or Care Co-Ordinator.

This Service User Guide also gives you information about what you can expect and what to do if you are unhappy about the care you are receiving.